Frequently Asked Questions (FAQ)

  1. Overview
  2. Frequently Asked Questions (FAQ)

🙋‍♂️Have a questions about a product?

For a consistent set of guidelines and procedures company-wide, please refer to our Product Knowledge Base. Information about our product is stored in this knowledge base. If you ...

🙋‍♂️Want to find out more about us?

For a consistent set of guidelines and procedures company-wide, please refer to our About Us Knowlege Base. This knowledge base contains information about our company, including i ...

🙋‍♂️Shipping and Delivery: FAQ's

How are return-to-sender packages handled? Return-to-sender packages incur additional fees from the carrier and are thus treated as returns with an additional fee, as outlined i ...

🙋‍♂️Order Process: FAQ's

How do I change an item on my order? We have implemented a system in our chatbot to review certain aspects of the order fulfillment process in order to assess if it is possible ...