How do I change an item on my order?
We have implemented a system in our chatbot to review certain aspects of the order fulfillment process in order to assess if it is possible to pause an order for any necessary modifications before it is shipped. If the order is already at an advanced stage, canceling it may not be an option, and our chatbot will inform you accordingly. If changes are not possible, you will need to initiate a return for the order or items after you have received them.
How long does powder coating take?
The majority of SX powder-coated items are made-to-order to allow us to offer a variety of color choices. To speed up this procedure, we have devised a system that allows us to handle orders promptly and transfer them to our in-house powder coating system with minimal waiting time. The processing time for powder-coated orders varies depending on the order volume at the time. Our aim is to dispatch powder-coated orders within 2 business days, although in some cases, delays might extend this timeframe to up to 4 days.
Why hasn’t my order shipped yet?
The processing of orders depends on the order quantity, time of submission, and day of the week. We operate from Monday to Friday and are closed on weekends. To ensure same-day shipping of in-stock items, please place your order before 2:00 pm MST. Orders received after this time will be processed on the following business day. Please note that orders including SX powder-coated items might experience delays due to the production process required for these products.
How do I change colors on my order?
We have implemented a system in our chatbot to review certain aspects of the order fulfillment process in order to assess if it is possible to pause an order for any necessary modifications before it is shipped. If the order is already at an advanced stage, canceling it may not be an option, and our chatbot will inform you accordingly. If changes are not possible, you will need to initiate a return for the order or items after you have received them.