We offer customers tools and updates on the status of their orders during the fulfillment process. We have limited control over the package once it has been dispatched from our facility. You will receive a notification once the order is shipped with an estimated delivery date. If tracking information has not been updated, please check back within 12 hours. It is advisable to arrange to be available for the delivery. Orders totaling $500 USD or more will need a signature upon delivery as a security measure for high-value items.
If you cannot be present during the delivery, please make arrangements for the package to be placed in a location that is less likely to be taken by someone.
You can easily track your order by visiting our website and interacting with our chatbot. The chatbot will prompt you with a few questions to confirm the accuracy of the tracking details. Once you respond to the questions, the chatbot will furnish you with the latest tracking information.