Our shipments are carefully packed to withstand rough handling during transit. If you receive a damaged product, please keep all the packaging for carrier inspection. Contact our chatbot on our website to connect with customer support, who will assist you in resolving the issue and provide further instructions.
If an order is rejected or returned due to delivery issues, please be aware that specific fees will be deducted from your refund. These charges consist of a compulsory 10% restocking fee, a $20.00 Return Service fee, and the loss of any initial shipping costs. If the original shipment was sent with "Free Shipping," the real shipping expenses will be deducted from your refund.
If the delivery address provided at the time of ordering is inaccessible or the package has been delivered to a different location, please access our website and initiate a conversation with our chatbot. This will connect you with our customer support team, who will assist you in swiftly resolving the matter.