Return costs and fees are an essential part of the process that cannot be completely avoided. Despite this, we strive to minimize them as much as possible. You will have different options during the return process, each one potentially impacting your costs in varying ways.
This gives you more control over the expenses related to managing your return. So if you have decided that a return is necessary and you meet the eligibilty requirements by all means let's start your Return Submission .
Fees
The return fees vary from 0% to 100%. Here are some examples of possible fees you might encounter when returning an item.
0% Returns Fees are items that are sent back in UNOPENED condition and the packaging is in new condition and you selected an "In Store" credit for your refund.
15% Fee Returns Fees are items that are sent back in UNOPENED condition and the packaging is in new condition and you requested for your refund to be issued back to your original payment method.
15% Returns Fees are items that are sent back in OPENED condition and the packaging is in new condition and you selected an "In Store" credit for your refund.
25% Fee Returns Fees are items that are sent back in OPENED condition and the packaging is in new condition and you requested for your refund to be issued back to your original payment method.
The return fees for used items begin at 50% and may escalate depending on the selected refund method. We retain the right to impose charges of up to 100% based on the return's condition.
Additional fees maybe applied to products that have been mounted, installed, had fluids pass through them, display scratches on the acrylic or metal, emit a smoke odor, have pet hair, or are generally dirty. Same applies for missing boxes, boxes and accessories.
If you order was shipped out with "free shipping", the refund you receive will be adjusted to account for the original outbound shipping cost. Please be aware that this adjustment is currently not visible in the return portal.