We acknowledge that errors can occur, and customers might mistakenly order the wrong item, change their minds, or overlook an item. Once an order is placed in our online store, it is challenging to stop the fulfillment process as our automated systems promptly initiate order processing.
Our website dispatches 98.5% of orders on the same day, especially those placed by 2:00 p.m. MST. Halting the fulfillment process could significantly impede our shipping operations and potentially impact delivery times for other customers. We recommend that customers review their orders before finalizing a purchase.
We have implemented a system in our chatbot to review certain aspects of the order fulfillment process to assess whether it is possible to pause an order for any necessary modifications before it is shipped. If the order is already at an advanced stage, canceling it may not be an option, and our chatbot will inform you accordingly. If changes are not possible, you will need to initiate a return for the order or items after you have received them.